Gnagey

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FAQs About Gnagey Rewards

What is Gnagey Rewards?
Gnagey Rewards is a free loyalty program for Gnagey Service branded convenience stores.

How do I earn rewards at a Gnagey Service location?
Scan the barcode in your Gnagey Rewards app, enter your Alt ID at checkout or swipe your card to
earn product discounts, free items and more.

How do I redeem rewards?
You must complete the registration process to activate your Gnagey Rewards membership to
redeem rewards.

Are any items excluded from my rewards purchases?
Yes, Cigarettes, Milk Lottery and other items may or will be excluded from your rewards tally.

How long do I have to redeem my rewards?
Points expire 12 months for the date of issuance. For example, if 100 were earned on February 15th
of this year, they will expire February 15 th of next year.

How do I find my Alt ID?
Your Alt ID is <Prefix Numbers> followed by the phone number you used when you created your
Gnagey Rewards. You can find your Alt ID in the app by tapping the barcode icon in the top right
corner of the home screen.

About Gnagey+Pay


What is Gnagey+Pay and what is the benefit?
Gnagey+Pay is an upgrade to Gnagey Rewards that lets you pay with your Gnagey Rewards
account. Simply link your Gnagey Rewards to your checking account to enable ACH debit
transactions.
With Gnagey+Pay, you’ll receive an instant price rollback at the pump. There are no enrollment fees
or finance charges. Additionally, your participation will not impact your credit rating.

How do I get a Gnagey+Pay account?
You can sign up with or without a Gnagey Rewards card. Either download the Gnagey app and
complete registration or click here to sign up online.

How do I use Gnagey+Pay?
Use it the same way you use any other debit card at the pump or pay using the Gnagey app. In the
Gnagey app, select “Mobile Pay” and follow the prompts. With both methods, you may pay for
purchases in-store and at the pump.

How do I receive my everyday fuel discount?
Swipe your card and enter your PIN or select “Mobile Pay” in the app and follow the prompts. Then,
watch the price instantly rollback.

How long does it take for the payment card account to become active?
Your account will either be activated immediately, or you’ll be sent an email with additional
instructions to complete your enrollment. If you are not activated immediately, you may be required
to provide additional information for security reasons, or you may be required to undergo a bank
validation process. This process could take up to (3) business days after the enrollment date.

You are responsible for completing the bank verification step to activate the payment function. This
step requires you to confirm two small test transactions that we post to your account for verification
purposes.
If additional information is needed, you will be notified through subsequent email messages.
Once you complete any additional steps required, you will receive an email confirming that your
payment account is now active.

What does it mean if I get an error stating that my email already exists when attempting to
submit my enrollment for Gnagey+Pay?
You have previously enrolled in a payment program powered by ZipLine. To successfully submit your
enrollment for the Gnagey+Pay, be sure to enter the following enrollment information exactly as it
appears in your existing ZipLine payment account:
1. First Name
2. Last Name
3. Date of Birth
4. Driver’s License Number
5. Email Address

If you are still experiencing issues submitting your enrollment for Gnagey+Pay, please contact the
ZipLine Payment Customer Service team at 877-403-2222.

Mobile Payment Only Programs (cardless payment)

When can I start using Gnagey+Pay after submitting my enrollment?
If you received a welcome email saying you are active and ready to go, you will need to wait 24
hours before using your Gnagey+Pay as a method of payment at Gnagey Service locations.

What happens if I receive an email requiring additional steps after submitting my
Gnagey+Pay enrollment?
You must follow the instructions in that email to activate your Gnagey+Pay account. Once you
complete the steps required to activate your account, you will receive another email confirming that
your account is active. At this point, you will need to wait 24 hours before using Gnagey+Pay at
Gnagey Service locations.

About My Account & Security

Can I share my account with someone or add another card to my account?
Rewards programs are based at an individual level, you are not able to have multiple rewards cards
earning towards the same rewards account.
If you’ve added payment to your account, you may have multiple rewards cards associated with a
single checking account.

How do I find my Alt ID?
Your Alt ID is the phone number you used when you created your Gnagey Rewards account. You
can find your Alt ID in the Profile screen or by pushing the barcode icon in the top right corner of the
home screen.

How do I change my Alt ID?
To update your Alt ID, simply update your phone number in the Profile screen.
Why do you need my birthday?
Because we’d like to celebrate it with you! Please see our Privacy Policy for other uses.

Why do you need my email address?
Your account must be registered so that you can redeem your rewards and an email is required for
account registration.

Is my information secure?
The security of your data is very important to our business. Except for providing information to
participating merchants, we do not resell or disclose any information to a third party. Your enrollment
data is kept safe in our secured database servers. If you have enrolled in the Gnagey+Pay, the data
you have provided is required to enable us to verify and link your information to your Gnagey+Pay
account to be able to perform ACH debit transactions. All bank information and PINs are encrypted
as soon as your enrollment is submitted.

Why do you need my driver’s license information to enroll in Gnagey+Pay?
It is important to recognize that you are issuing an electronic check when you use Gnagey+Pay for
payment. This is no different than writing a check at the supermarket and being asked to show your
driver & license as an ID. No information will be taken from the magnetic stripe on your driver license
and the driver & license will be used only to verify your identity as a participant in the program.

Why do you require the last four digits of my social security number for Gnagey+Pay
enrollment?
When you enroll in Gnagey+Pay, the last four digits of the social security number are used for
identity verification purposes (in addition to the other information you provided during enrollment), as
an account security question and to protect you against fraud. The security of your data is very
important to our business. Except for providing pertinent information to the participating merchant,
we do not resell or disclose any information to a third party. Your enrollment data is kept safe in our
secured database servers. This information is encrypted as soon as your enrollment is submitted.

I enrolled in Gnagey+Pay then saw a small deposit and withdrawal in my bank account, what
is this?
ZipLine may need to validate your enrolled bank account information to ensure that we have the
correct account number, the account is open, and most importantly that the account belongs to YOU.
We do so by submitting a deposit and withdrawal to your bank account. These “challenge”
transactions are a test to confirm the validity of the account. The enrolled payment card account is
not activated until this bank verification process is completed. You must confirm these two amounts
once they appear in your account. A “verification” email will be sent to you, upon enrollment, which
explains this activation process.
Is the USER ID/PIN with the Gnagey+Pay the same as my current bank account PIN?
No. The User ID/PIN that you select can be any 4-digit number and does not have to be the same
account as the current PIN that you use with your ATM or web ID to your bank account. It is
important to remember your PIN to use this method of payment.

How do I change my PIN/ID?
You may change your PIN by logging into the member website or the member link provided on your
merchant’s website. Once you log in, you will need to click on your card/mobile number, then select
the “Update My PIN” option. If you forgot your current PIN, then click on “Forgot PIN?” and follow the
directions sent via email to reset your PIN to whatever new PIN you want.

The magnetic stripe on my card is worn and does not work, what can I do?
It will be necessary to replace your Gnagey+Pay card if the magnetic stripe does not work. If you
picked up your original card at a store location, you will need to pick up a new card and call ZipLine
Payment Customer Service at 877-403-2222 to add the new card and turn off the damaged card.

 

SECTION: About Gnagey+Pay Fees & Charges

Are there any fees to enroll or to use the programs?
Currently, there is not an enrollment fee and we do not charge a fee to the consumer for the use of
the rewards or payment programs. Your Gnagey+Pay account may be subject to an annual
maintenance fee which would be properly disclosed at enrollment and/or prior to any fee amount
being debited from your bank account. Also, your bank may charge fees relating to the ACH
withdrawal of money from your checking account. Check with your bank for specific details. We do,
however, charge a Return Fee if your bank returns a transaction unpaid. For this reason, we
recommend that you have Overdraft Protection on the account used for your Gnagey+Pay card
transactions to potentially avoid additional return fees.

Do I get charged by my bank for an ACH transaction through this Gnagey+Pay?
Most banks do not charge for ACH transactions submitted to a CHECKING account. This is the
same method that is currently used for paying mortgage payments, car payments and any
authorized debits from your bank account. It is possible that some banks may charge a monthly fee
for such services so please check with your bank for details. Charges will apply from your bank and
from ZipLine if your transaction is returned as unpaid (NSF, Account Closed/Frozen, etc.). The return
fee will be the maximum amount permissible by state law. This fee is separate from any fees that
your bank may impose for such returns. We recommend that you have Overdraft Protection on the
account used for your Gnagey+Pay card account transactions.

If I conduct a transaction and I do not have sufficient funds in my account, what will happen?
First, you should not conduct a transaction if you are aware that you do not have sufficient funds to
cover the face amount of the transaction. If you do, the transaction will be returned by your bank and
your Gnagey+Pay program will be deactivated until you make good on your purchase. Returned
transactions also result in a “Return Fee” permissible by state laws. ZipLine, or their assigned
agents, will try to electronically collect the face amount of the transaction and the associated Return
Fee on two attempts. If the company cannot collect through normal electronic means, your account
will be flagged and referred to a collection service and your membership may be cancelled. We
recommend that you have Overdraft Protection on the account used for your payment card account
transactions to avoid additional return fees. By having Overdraft Protection with your bank, you may
avoid our fees for any returned transactions.

Are there any limits on my Gnagey+Pay account?
Yes. Transaction velocity/usage limits vary. Please call Customer Service to find out what your usage
limits are. This policy was last updated on: 11/29/2018

OPTIONAL ADDITIONAL QUESTIONS

How do I sign up for Gnagey Rewards?
You can sign up with or without a Gnagey Rewards card. Either download the Gnagey app and
complete registration or click here to sign up online.

How do I keep track of my progress?
By participating in Gnagey Rewards, we’ll add each of your applicable purchases so you can easily
track your progress in the app.
You can also view your current deals in the Rewards and Save sections of the app.

Which locations participate in Gnagey Rewards and Gnagey+Pay?
All merchandise discounts, free products, and cents per gallon savings can be redeemed at any
participating Gnagey Service location.

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